An article in the April 2011 edition of Reader”s Digest addressed the phrases that Canadians find most annoying. These included a blend of overused lines that get underneath our skin as categorized by business/client service, family/friends, and relationships. At the top of the list was the phrase “Your call is important to us”. So why ...
In today”s wonderful world of technology one could debate the pros and cons. Take for example; phone voice and messaging automation. At some point or another we have all experienced the frustrations with voice automation. Who hasn”t been confused by voice prompts and transferred to the wrong service, department or operational person. Have ...
